Workforce scheduling is used by companies that rely significantly on hourly workers to maximize the labor supply. An overview of workforce scheduling is provided below.. 1: WorkInSync 2: tymeshift 3: Shiftboard 4: When I Work 5: Homebase 6: Connecteam


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What Is Workforce Scheduling?

Establishing hourly workers’ schedules to suit present and future demands in a business, such as a restaurant, hospital, or retail store, is known as workforce scheduling. It also entails creating schedules to ensure a smooth transition from one shift to the next and uninterrupted work. Workforce scheduling is the cornerstone of efficient business operation in any sector that uses hourly workers. Additionally, this schedule must be effective to account for last-minute changes like late reporting for work and unexpected absences, among other things. The availability of more programs to manage scheduling huge workforces and the rise in scheduling automation, however, make workforce scheduling more challenging.

For small & large, WORKINSYNC is the Ultimate All-in-One Tool for WORKFORCE EMPLOYEE SCHEDULING SOFTWARE

for online businesses

A SaaS solution called WorkInSync was developed to help businesses implement the hybrid workplace model while ensuring employees’ safety upon returning to work. It is a straightforward tool that streamlines and improves office procedures for many stakeholders. Flexibility, cooperation, and productivity are upheld by WorkInSync as its basic ideals in order to create digitized, hybrid workplaces. WorkInSync enables businesses to optimize resource usage, foster better collaboration, and increase employee happiness through investment in AI-enabled tech solutions.

What Are the Features of Workforce Scheduling Software?

Establishing your present hourly staff’s schedule in order to manage the anticipated volume of work in your company is known as workforce scheduling.

The process of scheduling the workforce is influenced by several elements. These include rising customer traffic in the restaurant and retail sectors, a rise in the likelihood of accidents and consequent hospital visits around particular holidays, unexpected problems in manufacturing or construction, and rising need for call centres. The scheduling process is also influenced by staff productivity, skill, and availability.

Workforce management, which involves considering anticipated workloads and the quantity of resources required to perform the task, includes workforce scheduling as a key component.

The workload fluctuates regularly in dynamic sectors (as it does in the majority of those that employ hourly workers), thus it’s crucial to have an automatic scheduling system in place to deal with these variations. Workforce scheduling has developed significantly from the conventional spreadsheet. With the range of workforce scheduling software that is already on the market, you will theoretically never have to battle with creating schedules on spreadsheets once more.

These programs can assist the struggling manager in streamlining workforce scheduling with cross-device functionality and mobility for a workforce spread across the country. Study More: 2019’s Top 7 Workforce Management Trends for Sectors Requiring Workforce Scheduling A March 2019 Bureau of Labour Statistics (BLS) report states that “In 2018, 81.9 million workers age 16 and older in the United States were paid at hourly rates, or 58.5 percent of all wage and salary workers.”

The majority of American workers receive hourly pay. There is therefore a sizeable workforce to take into account, maximize for optimal output, and keep as long as the unemployment rate is low.

This translates into a high turnover rate in the hourly worker sector and more open positions than there are available workers to fill them. The following sectors employ hourly labour and demand workforce scheduling:




Contact facilities



Logistics and Transport

Learn More:

Why Financial Instability in the Hourly Workforce Demands an HR Response

What Are the Features of Workforce Scheduling Software?

 The operational problems that managers have when maximizing workforce management can now be automated by workforce scheduling technology and workforce management software. AI-powered solutions are also available to manage heavy workloads, anticipate demand as the seasons change, and optimally plan shift employees’ schedules.

Additionally, it can assist staff members in taking charge of their schedules and directly swapping shifts with other staff members as necessary. When purchasing workforce scheduling software, keep an eye out for these crucial characteristics.

1: Labor forecasting

 Any efficient scheduling system starts with estimating how much business will be demanded on a particular day. Based on real-time and historical data on the trends in high-traffic periods and the availability of manpower, AI-powered workforce management software provides insights into the quantity of the workforce required.

The number of workers required at any given time in a specific industry is then predicted using this data. Managers may make decisions more quickly as a result, freeing up time for more important tasks. You should be able to plan months in advance and simply modify schedules using any workforce scheduling software.

Additionally, it should be able to notify staff members automatically when shifts are cancelled or changed.. Always pick a scheduling program that works on both desktop and mobile platforms, or that offers cross-device capabilities.

The system should be able to provide the same capability of shift swap and automated notifications about changes for larger enterprises, enabling you to set schedules in advance for many locations. Because AI is known for customisation, it can even customize staff schedules depending on their availability and work habits.

  1. Time tracking

The amount of hours a worker works is monitored by workforce scheduling software. As a result, you may better pinpoint circumstances that lead to understaffing or overstaffing by keeping track of overtime.

This is crucial in the event that working overtime or failing to follow shift worker requirements puts compliance at risk. According to Sasha Poljak, CEO of popular employee scheduling software Nimble Software Systems, Inc (Ximble), “the full employment economy we are experiencing requires a very sound labor management strategy that assures the most optimized labor force in perfect alignment with local and national labor laws.”

  1. Shift swapping

The software can give employees visibility into their schedules and help them swap with other shift workers should the need arise – for example, in case of emergencies. This means there are fewer chances of employees losing pay and fewer chances of absenteeism, so the work does not suffer.

  1. Customizable Reports

Any workforce manager who has had to prepare a worker’s schedule or a report on a spreadsheet will know the relief an automated, customizable report can offer.

You can choose the metrics you want to identify, such as the number of absences per quarter, number of shift swaps by a particular employee in a given week, or the pattern of increased footfall at your business in a particular season through a good workforce management software. This can help you make better scheduling decisions in the future. Learn More:

 4 Ways Analytics Can Improve Workforce Planning in 2022

How to plan your workforce more effectively It’s virtually a science to schedule a workforce optimally. There are just too many variables, but the trick is to control them using the technology at hand. Here are some tips for optimizing your staff schedule.

  1. Assess the demands of the business

Every industry that employs hourly workers is aware that not every employee has the same set of abilities to offer the company.

Only one or two persons at most may be able to operate a new crane, or only one or two personnel may be equipped to handle a restaurant’s record-breaking rush. It is crucial to schedule these employees’ work keeping in mind their skills. Additionally, bear in mind anticipated busy times, busy seasons, and a reserve of workers you may call upon when business picks up..

  1. Assess employee availability and employee trends/patterns Workforce shortages are a serious problem, but they may be overcome if you pay attention to the patterns your employees tend to exhibit.
  2. For instance, accidents tend to happen more frequently around Thanksgiving, and your employees may be the unfortunate ones. Consider this and prepare backups in case they can’t make it if some employees have a tendency to take more sick days than others. To prevent burnout and needless absences, adjust the schedule if some staff prefer to work during the day rather than at night..
  3. Let the scheduling begin

After taking into account these two important factors, start planning and find the ideal option for your company. As was already said, automation allows you to experiment with the best timetable before sharing it with your staff.

  1. Make the schedule available to employees

Employees should have access to their schedules so that they may make changes or switch with coworkers as needed. This will increase openness.

Study More:

Three Ways to Enhance the Hourly Employee Candidate

Experience Benefits of Automating Workforce Scheduling When scheduling employee shifts, there are countless options. Each person may work a varied number of hours per day, there must be a set amount of time between each shift, and there may be many unforeseen events that make scheduling difficult.

To make your life a little bit easier, AI-powered workforce scheduling solutions like ORQUEST and Kronos and automated workforce scheduling solutions like Shiftboard are available. And what are the advantages of relocating to spreadsheet to a particular program?

  1. Test different schedule combinations to see which one works the best.

 Because workforce scheduling solutions let you make schedules with a single click, you can spend the time figuring out what the best plan for employees will be while taking their needs into account..

  1. Manage costs by optimizing staffing.

 Never assume you’ll need more people just because it’s Halloween. Instead, use a computerized scheduler to demonstrate the number of people you’ll need.

  1. Define the quality of service you provide to your customers.

 Because staff are there for work on time and at their best to serve customers, optimal scheduling defines the quality of service you deliver to clients.

  1. Maximize productivity.

 Automated workforce scheduling minimizes overstaffing and understaffing, maximizing output and minimizing expenditures.

Reduce unnecessary overtime.

The majority of workforce scheduling tools come along with compliance risk tools that can help you spot problems like needless overtime..

  1. Increase workforce flexibility and reduce burnout.

Flexibility is made possible by ideal scheduling, which raises employee happiness. The high rate of burnout among hourly workers can be greatly decreased by this level of flexibility. In fact, workforce scheduling tools can assist you in predicting burnout by spotting employee trends like increased absenteeism and late logins.

  1. Enable lower turnover.

Employees are more likely to stick with a company that manages its personnel well and gives them the opportunity to switch shifts and adjust their schedules when necessary than one that manages its staff randomly. AI-based workforce scheduling tools can assist in managing a tardy staff, anticipating flight risks, and preparing for such situations.               Learn More:

Tools for Workforce Scheduling You Need

In the Gig Economy Automate so that you can plan Workforce scheduling is one of many monotonous and time-consuming tasks that technology is replacing. Businesses that solely rely on hourly workers will find it increasingly important to develop strategies for maximizing the value of a workforce as the workforce continues to grow and become more multigenerational, businesses become more competitive to stay relevant, and employees demand greater flexibility in their work.

How do you handle the demands of your company’s labour scheduling? Let’s start this discussion by having you share your experience with us on Facebook, LinkedIn, or Twitter.

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We’re a reader-supported publication. Learn more about how we independently research, test, review, and suggest the best products. We may receive a commission if you purchase something after clicking on one of our links.

Our Methodology

Our writers researched the most popular WORKFORCE EMPLOYEE SCHEDULING software on the market . They looked at 10 different pieces of software in total, screened alternatives from ten different companies and makers, reviewed 25 user evaluations (both good and negative), and tested three of the pieces of software themselves before making their final recommendations. All of this study has resulted in advice that you can rely on

What people says....


  • What Was Necessary to Be Included
  • Any software that wanted to be on the top ranking had to adhere to a set of standards.

  • Have a mobile app: A mobile app is crucial for managers and hourly or field employees to stay in touch. Instant schedule sharing, work distribution, GPS monitoring, and a dedicated communication channel are all possible with a mobile app. An staff scheduling solution without a mobile app is just another Excel spreadsheet in a nicer wrapper.

#1: Why ChooseWorkInSync: Best mid-sized organization or an enterprise

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A SaaS solution called WorkInSync was developed to help businesses implement the hybrid workplace model while ensuring employees’ safety upon returning to work. It is a straightforward tool that streamlines and improves office procedures for many stakeholders. Flexibility, cooperation, and productivity are upheld by WorkInSync as its basic ideals in order to create digitized, hybrid workplaces. WorkInSync enables businesses to optimize resource usage, foster better collaboration, and increase employee happiness through investment in AI-enabled tech solutions.


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Tymeshift was developed to streamline personnel management and increase Zendesk’s efficiency. Tymeshift provides users with automated functions like forecasting, scheduling, and data management since it recognizes the need for efficient WFH tools. Users can also complete daily tasks and view their schedules directly in Zendesk, which eliminates the need for additional effort in workforce management. Organizations can spend their time more productively and actively with the aid of timeshift.

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It’s a fresh approach to building and managing your database of contacts, appointments, reports, and daily tasks. Shiftboard offers a location, commonly referred to as a Portal, where businesses can set up their own unique web-based center for member recruitment, scheduling, coordination, and communication. Compared to using conventional means of coordination, employees and other members can examine schedules, join teams, choose shifts, receive reminders, speak with supervisors, monitor availability, recommend friends and coworkers, and overall stay much more connected.
Site owners can build and administer an infinite number of Teams or Workgroups using Shiftboard, and they can add coworkers, supervisors, and other site users to those teams. Shiftboard enables businesses to collaborate with partners, reduce bureaucracy, and scale their operations by leveraging the power of social networking and 24/7 web-based self-service business management solutions.

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When I Work




When I Work is successful because it works hard to excel at two fundamental tasks—scheduling and time tracking—rather than attempting to be everything to everyone.

A few of the ways it does it are listed below.

When I Work is simple to use, making it simple for managers to schedule personnel and for staff to stay on top of their duties. Additionally, maintaining open channels of communication is emphasized.
Excellent timetable models: The built-in templates are simple to use if your scheduling requirements are straightforward. You can make your schedules in just a few minutes by jumping right in. To fit your needs, templates can also be modified.

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For companies looking for a system that addresses every aspect of staff administration without breaking the bank, Homebase checks all the boxes.

Unusual pricing model: By eschewing the usual “per employee” monthly cost and instead invoicing by location, Homebase speaks to enterprises with few locations and many employees. They also provide a feature-rich free edition for businesses with just one location.
Convenient for staff members who play several roles: Homebase is aware that staff members frequently work for multiple companies. Employees can manage schedules by logging in only once and switching between the multiple employer accounts.

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When your team never interacts in person, managing employees and creating a business culture can be challenging.

Here’s how Connecteam makes it simple for you to handle both difficulties.

Strong geofencing: The first step in managing your team in the field is to be aware of where they are at all times when they are working. Some of the most reliable geofencing technologies is available from Connecteam.
Great features for in-app communication: Mobile applications are the lifeblood of any employee scheduling solution, and Connecteam created one that does much more than just provide schedules to your employees.
Excellent customer service: The Connecteam customer care team goes above and above to assist you in getting the most out of your Connecteam experience. They don’t only immediately and efficiently respond to your inquiries.

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Any confusions

Frequently Asked Questions

  • 6 Best Employee Scheduling Software Tools for 2022. 1 1. ZoomShift. ZoomShift is a scheduling tool for hourly employees. The program enables managers and business owners to track employee time, prevent … 2 2. Workforce. 3 3. Humanity. 4 4. Homebase. 5 5. When I Work.


The number of staff you require at a specific time, day, and location can be determined by optimizing your schedules in light of previous sales data. Create schedule templates and use them whenever you need to apply them to a team or personnel. Give managers the tools they need to make wise choices.

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